1. Acceptance
By accessing mercurium-analytics.com, any Mercurium subdomain, or the Mercurium platform, you agree to these terms. If you're using the platform on behalf of an organisation, you confirm you have authority to bind that organisation.
2. Your account
- Keep credentials confidential. You're responsible for actions taken under your account.
- Notify us immediately of any suspected compromise.
- We may suspend accounts that violate these terms or present a security risk.
3. Acceptable use
Don't use Mercurium to:
- Break any law, including sanctions, competition or data-protection law.
- Attempt to reverse-engineer, scrape or copy the platform beyond what the licence permits.
- Interfere with or disrupt the service, or probe for vulnerabilities outside a coordinated disclosure programme.
- Upload malware, illegal content or data you don't have the right to process.
4. Intellectual property
Mercurium owns the platform, the Mercurium Document Format, our AI models and all associated IP. You own the content you upload and the output you generate. We grant you a non-exclusive, non-transferable licence to use the platform for the duration of your subscription.
5. Fees, renewals and refunds
Pricing for paying customers is set in the MSA + order form. Subscriptions renew automatically for the same term unless cancelled at least 30 days before the end of the current term. We don't refund mid-term except as required by consumer law.
6. Service availability & support
We target 99.9% monthly uptime for the SaaS platform. Planned maintenance is announced in advance. Enterprise and on-premise customers have an SLA appendix in their MSA.
7. Disclaimers
Mercurium is a tool that assists compliance and due-diligence workflows. It does not replace regulated advice. Outputs are probabilistic; human review is part of your obligations under applicable law. The platform is provided "as is" to the fullest extent permitted by law; implied warranties of merchantability and fitness for purpose are excluded where legally possible.
8. Limitation of liability
To the fullest extent permitted by law, our aggregate liability for any claim arising out of these terms is limited to the fees paid by you to Mercurium in the 12 months preceding the event giving rise to the claim. We exclude indirect, consequential and punitive damages.
9. Termination
Either party may terminate for material breach that is not cured within 30 days of written notice. On termination we export your data in a standard format for 30 days before permanent deletion.
10. Governing law
These terms are governed by the laws of England & Wales. Disputes are subject to the exclusive jurisdiction of the English courts, without prejudice to mandatory rights you have as a consumer in your home jurisdiction.
11. Contact
Questions about these terms? Email contact@mercurium-analytics.com.